Frequently asked questions

No fixed time slot — your ticket is date-specific rather than timed, so it's valid any time during opening hours on the day you choose. Just arrive within opening hours on your selected date.

Your admission is reserved and confirmed before you arrive, so you go straight in with your mobile ticket rather than queuing at the desk. There's no timed entry to coordinate — you choose the day, we handle the booking.

Full access to the museum route through both the main castle and the bailey — the medieval vaulted rooms including the King's Hall, the Nun's Chapel and the Gentlemen's Cellar, the Sture Church, the Renaissance interiors, and the attic exhibition halls. It's one ticket covering the whole castle for the day.

We send your ticket to your email as a mobile ticket with a QR code once your booking is confirmed. There's nothing to print — show it on your phone at the entrance.

The castle is a walkable 3 km from Turku's Market Square along the Aura riverbank, or a short ride on city buses that stop nearby. It's also within easy reach of the railway station and the Silja and Viking ferry terminals.

The museum doesn't publish a recommended duration. The castle has 164 rooms and the route covers the main castle, the bailey and two attic exhibition halls, so most people find they want a couple of hours or more; the museum's own guided tours run 60–75 minutes and cover only part of it. There's no fixed schedule, so you set the pace.

Yes. The towers and stone stairways, the life-size wax figures of Duke John and Catherine Jagiellon, the scale model you can peer into, and the real weapons and armour on display tend to capture children's imaginations — and in the castle-history exhibition a gnome character guides younger visitors through five of the displays. The stairs are narrow and steep, so keep younger children close.

Yes — there is a separate student ticket and a separate pensioner ticket, both at the same reduced price. Choose the one that matches you and bring the matching ID to the gate: a valid student card for the student ticket, or photo ID for the pensioner ticket.

The paid child ticket covers ages 7 to 15, so under-7s fall outside the paid categories — confirm the current under-7 policy with the museum when you book. The family ticket covers 1–2 adults with 1–4 children in the 7–15 band.

One family ticket covers 1–2 adults and 1–4 children aged 7–15, with full access to the whole castle for the day — worth comparing against individual tickets for your exact group size.

Partially. A lift reaches the Great Hall on the 2nd floor, the chapel and sacristy on the 3rd and the Southern Exhibition Hall on the 6th, and there is an accessible restroom on the route, but not every area can be reached: the courtyard is paved with uneven natural stone, stairs are steep and doorways can be narrow. Pushchairs cannot be used in the museum. The accessible entrance can close in winter when there is snow on the ramp. Contact the museum ahead of your visit to plan a suitable route.

Yes, personal photography is welcome throughout. Flash and tripods may be restricted in a few rooms to protect fragile textiles and painted surfaces, and signage on site will tell you where that applies.

The castle is closed on Mondays year-round, and runs reduced hours or closes around Midsummer (19–21 June) and Christmas (24–25 December). We'll flag it if a closure affects the date you've chosen.

Two of the castle's oldest interiors. The Sture Church was built in the 1480s for governor Sten Sture the Elder, who also raised the upper levels of the eastern tower; the Nun's Chapel is one of the vaulted rooms from the castle's 1300s–1400s building phase, alongside the King's Hall and the Gentlemen's Cellar. They are among the least-altered spaces in the castle.

Because admission is date-specific, please choose your travel date with care when you book. All sales are final once confirmed; the only exception is a full refund if the operator cancels your visit. See our terms for the full policy.

No. We're an independent concierge service for international visitors. We obtain a genuine admission ticket on your behalf and handle the booking in your own language. Our service fee is included in the price shown, and you can always buy directly from Turku City Museums if you prefer.

The price you see is the price you pay — we show it in your local currency where we can and charge exactly that amount, with no surprise fees at checkout. Payment is by card on a secure page.